>> work experience <<
// career history & roles //
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Modivcare — Denver, CO
- Image and deploy computers to the field using Tanium
- Fix and refurbish computers for redeployment
- On-site IT helpdesk support — printers, monitors, wifi, hardware troubleshooting, and general office tech issues
- Manage tickets and incidents through ServiceNow
- User account management and provisioning via Active Directory and Azure AD
- Support Citrix virtual desktop environment and LCAD alongside broader Microsoft 365 toolset
Contentful — Denver, CO
- Sole point of contact for deploying and implementing new technology company-wide, ensuring smooth adoption across all teams
- Resolved IT support tickets using Jira, consistently meeting SLA requirements
- Provided general IT support including troubleshooting, onboarding assistance, and account administration via Okta, Jamf, and Slack
CR Technologies — Denver, CO
- Coordinated support requests and scheduled on-site or remote service, ensuring timely response and clear client communication
- Worked closely with clients to understand infrastructure needs and implement solutions that meet business goals
- Responsible for device management, user training, and vendor coordination
Guild Education — Denver, CO
- Managed 85+ inbound calls per day and responded to text-based inquiries
- Helped prospective students understand, compare, and navigate policy options to enroll in eligible programs
- Frequently chosen to train new hires; maintained top-tier rankings in call quality, productivity, and customer satisfaction
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> skills & tools <
ServiceNow
Tanium
Active Directory
Azure AD
Citrix
Microsoft 365
IT Support
Jira
Okta
Jamf
SaaS Deployment
MacOS & iOS
Google Workspace
Onboarding & Offboarding
Hardware/Software Support
Security & Permissions
Documentation
Raspberry Pi
HTML/CSS/JS
Python