>> work experience <<
// it support & systems specialist · denver, co //
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professional summary
IT support professional experienced in enterprise service desks, device deployment, account administration, and end-user support. Skilled in resolving technical issues, documenting solutions, and supporting employees across Microsoft, Apple, identity, and SaaS environments.
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professional experience
Modivcare — Denver, CO
- Image, configure, and deploy computers using Tanium while maintaining inventory for Modivcare and subsidiary companies
- Troubleshoot hardware, software, printers, networks, Microsoft 365, and Citrix issues for end users
- Resolve 20+ ServiceNow tickets per day and support employee accounts through Active Directory and Microsoft Entra ID
- Refurbish returned computers and prepare devices for secure redeployment
Contentful — Denver, CO
- Coordinated company-wide technology deployments and supported employee onboarding, access, and device configuration
- Resolved hardware, software, and SaaS requests using Jira, Okta, Jamf, and Slack
CR Technologies — Denver, CO
- Coordinate client support requests and implement solutions based on infrastructure and business needs
- Manage devices, user training, vendor coordination, and communication through issue resolution
Guild Education — Denver, CO
- Managed 85+ daily phone and text inquiries while helping prospective students understand available programs
- Helped prospective students navigate program policies while maintaining top-tier quality, productivity, and satisfaction rankings
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> technical skills <
Service Management
- ServiceNow
- Jira
- ConnectWise
- Incident Documentation
Identity & Access
- Active Directory
- Microsoft Entra ID
- Okta
- Onboarding & Offboarding
Endpoint Support
- Tanium
- Jamf
- Windows
- macOS
- iOS
- Imaging & Deployment
Systems & Tools
- Microsoft 365
- Google Workspace
- Citrix
- Proxmox
- Docker
- Cloudflare
- Raspberry Pi
Web & Automation
- HTML
- CSS
- JavaScript
- Python
- GitHub Pages
- Cloudflare Workers
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technical projects
- Proxmox Homelab: built and maintain a multi-node environment running VMs, LXC containers, Docker services, Grafana monitoring, VPN routing, and Cloudflare Tunnels.
- BirdNET Monitoring Network: deployed two always-on Raspberry Pi detectors that identify bird calls, collect environmental data, send alerts, and publish detections to a live website every 10 minutes.
- Portfolio Website: built and maintain conradrandy.com with plain HTML, CSS, and JavaScript, including responsive project pages, live BirdNET data, and a Cloudflare Worker visitor counter.
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education
- CSU Global: B.S. in Computer Science / Information Systems